Help & FAQs


Help:

Agreements between your company (the "User") and Djetops Ltd (the "Provider")

Thank you for using PermitsGlobal application and accessing PermitsGlobal web application. 
Please read this “Help” which contains more information on the PermitsGlobal application and how to use it. Following the “Help” you will find the Frequently Asked Questions ‘FAQ’

Flight Permits

Flight Permits is the permit number issued by the Civil Aviation Authority in most of the countries in the world by which the flight operator can overfly the Country aerospace in any particular Country or to land in any of the international airports pertaining to that Country.

Who can use PermitsGlobal

Any flight operator or airliners in the world that operates internationally can use PermitsGlobal application to apply, manage, revise, cancel or hold the flight permits of its fleet. Whether the flight operator is operating private, business, commercial or cargo flights on jet, turboprop or helicopter, all can use the application. Also, agents with appointment from the flight operators and airliners can use the application.

How can users find PermitsGlobal?

Users can find PermitsGlobal in all platforms of web applications on www.permitsglobal.com or on Apple Store or Google Play.
 
Log in

Users can register to PermitsGlobal by selecting ‘Join’ at www.permitsglobal.com or selecting ‘Join’ after downloading the application in Apple Store or Google Play. After registering the User becomes a member with a username and password that enables the User to log in anytime from any PC, MAC, iOS and Android.

Users

The User who creates the account is called the ‘Master User’ who can then create additional users for their company for up to 10 users with custom roles.

Add a New Trip

The Master User or sub-users with given roles can add a new trip by selecting the operator name, the aircraft details, the flight details and the services.


Revise a Trip

The Master User or sub-users with given roles can revise a trip. Revisions can be made to the aircraft details, flight details and services but NOT to the Operator Name. 

Cancel a Trip

The Master User or sub-users with given roles can cancel a trip at anytime.
 
Hold a Trip

The Master User or sub-users with given roles can hold a trip at anytime.

In-process Trips

The Master User or sub-users can always search the trips which are “in-process”. “In-process” trips contain all trips that are still not complete such as trips where one or more permit is still pending.

Trips History

The Master User or sub-users can always search the trips which are “complete”. Trips History contain all trips that are complete i.e. the trips where all permits have been obtained or trips which have been cancelled

FAQ:

What is PermitsGlobal Application?

PermitsGlobal is an international application that can be used after registering at www.permitsglobal.com or registering on a tablet or smart phones after downloading it in Apple Store or Google Play. PermitsGlobal is the only online flight permits application service in the World? The application allows Users to stay in control of their flight permits anytime, anywhere.

Who can use PermitsGlobal?

Any flight operator or airliners in the world that operate internationally can use the PermitsGlobal application to apply, manage, revise, cancel or hold the flight permits of its fleet. Whether the flight operator is operating private, business, commercial or cargo flights on jet, turboprop or helicopter, the application is open to all.  In addition, Agents legally appointed by a flight operator and or airliner can use the application.

What is the Permits Sheet?

The Permits Sheet is the application auto generated sheet that contains the aircraft and flight details with updates of the permits status, permits number and any other special requirements.

What are the general requirements to add a trip?

The general requirements to add a trip are:
•     Operator name
•     Aircraft registration
•     Aircraft type
•     Call sign if any
•     Flight number if any
•     Aircraft MTOW
•     Purpose of flight
•     Departure airport
•     Arrival airport
•     Date of flight
•     ETD and ETA in every airport

What are the special requirements to add a new trip?

The special requirements to add a new trip are needed in some countries and airports, it is updated whenever any regulation changes are implemented by the Civil Aviation Authority within a Country.

 It can be one or more of the following:
•     Flight route
•     Entry and Exit points
•     PAX details (names, nationalities, passport copies, VISAS)
•     Crew details (names, nationalities, passport copies, VISAS, Crew documents)
•     Aircraft documents
•     Receiving party or inviting party details (name, address, contact details, letters)
•     Cargo details (for cargo flights)
•     CNOR and CNEE details (for cargo flights)
•     Diplomatic clearance for diplomatic flight

How long does it take to add a trip?

If you plan your trip properly, it would not take you more than a minute to apply your permits trip.

How long does it take to receive the permit number?

If the trip is submitted on time with all the relevant details it should not take too long to receive the permit number.

A very professional team of experts in flight permits and flight dispatchers are handling your flight permits.

How to monitor the status of my flight permits?

You can at anytime view the permits sheet of your desired trip and see all permit numbers that are obtained and see the status of pending permits. In addition User can activate a push notification feature to automatically receive from the App when any update of the permits sheet is made

What to do if the permit is not yet obtained?

The application is always updating the permits and clarifying the status of pending permits. You can contact our customer support team 24/7 to follow up any pending permits.

What would I do if I don’t find my operator name, aircraft or airport in the listing?

The World Flight Operators listing, World Aircraft listing and World Airport listing is outsourced to the most recent updated database companies in the world. However, if you happen not to find your required data you can still enter this manually but it is not recommended. We urge our users to contact our 24/7 customer support team to notify them of any missing information from our databases.

What would I do if have a technical issue on downloading or using the application

The application is always checked for errors. Should you have any technical issue please contact our 24/7 customer support team for assistance.

What would I do if have got no internet access and need to add, revise, cancel or hold an urgent trip

You can contact our 24/7 customer support team to manage your flight permits.

Last Edited on 10.04.2017